Arris Touchstone CM900 Guía de usuario

Touchstone®CM900 Cable Modem User’s GuideGet ready to experience the Internet’s express lane! Whether you’re checking outstreaming media, downloading

• Information packet: your cable company should furnish you with a packetcontaining information about your service and how to set it up. Read this in-

System RequirementsThe Touchstone Cable Modem operates with most computers. The following de-scribes requirements for each operating system; see the d

About this ManualThis manual covers all of the different CM900 models. Your model may not have allof the capabilities outlined in this manual. To dete

What About Security?Having a high-speed, always-on connection to the Internet requires a certainamount of responsibility to other Internet u

Installing and Connecting Your CableModemBefore you start, make sure that:• You have contacted your cable company and verified that they provide datase

Front PanelCM900A/S Front PanelThe front of the Cable Modem provides the following indicators.A Link: indicates Ethernet connectivity between the Cabl

Mounting the Cable ModemYou can either mount the Cable Modem on a wall or place it on a desktop. For wall-mount applications, you can mount the Cable

InstructionsWall-mounting instructionsNote: When mounting the Cable Modem on drywall, try to position the CableModem so at least one of the screws is

Connecting the Cable Modem1 Connect one end of the coax cable to the cable outlet or splitter, and theother end to the Cable Modem’s Cable connector (

Configuring Your Ethernet ConnectionIf your computer is equipped with a LAN card providing an Ethernet connection,you may have to configure your compute

Export RegulationsThis product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration au

TCP/IP Configuration for Windows 2000Follow these steps to configure the Ethernet interface on a Windows 2000 operat-ing system.Note: Dialog boxes shown

3 Click Obtain an IP address automatically and Obtain DNS server ad-dress automatically, then click OK.4 Click OK to accept the new settings, and OK a

TCP/IP Configuration for Windows XPFollow these steps to configure the Ethernet interface on a Windows XP operatingsystem.TCP/IPv6 Note: This procedure

2 Double-click the local area connection to be used for your device’s networkconnection.The Local Area Connection Status widow displays.3 Click Proper

5 Click the General tab. Then click Obtain an IP address automaticallyand click OK.6 Click OK to accept the new settings, and OK again to close the Pr

TCP/IP Configuration for Windows VistaFollow these steps to configure the Ethernet interface on a Windows Vista operat-ing system.1 Open the Vista Contr

3 Click Manage network connections. If prompted for a connection, chooseLocal Area Connection.The Network Connections window displays.4 Double-click t

5 Double-click Internet Protocol Version 4 (TCP/IPv4) to configureTCP/IPv4.Note: If your cable provider requires TCP/IP version 6, double-click I

TCP/IP Configuration for Windows 7Follow these steps to configure the Ethernet interface on a Windows 7 operatingsystem.1 Open the Windows 7 Control Pan

3 Click Network and Sharing Center.4 Click Local Area Connection to open the Status window.Touchstone CM900 Cable Modem User’s GuideSafetyGettingStart

Safety RequirementsARRIS Cable Modems comply with the applicable requirements for performance,construction, labeling, and information when used as out

5 Click Properties to open the Properties window.Touchstone CM900 Cable Modem User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage

6 Select Internet Protocol Version 4 (TCP/IPv4) and click Properties toconfigure TCP/IPv4.Note: If your cable provider requires TCP/IP version 6, selec

TCP/IP Configuration for MacOS XFollow these steps to configure the Ethernet interface on a MacOS X operating sys-tem.1 Open System Preferences, either

2 Click the Network icon.Touchstone CM900 Cable Modem User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Glossary

3 Choose Automatic from the Location drop-down menu, and Built-in Eth-ernet from the Show menu.4 Choose the TCP/IP tab, if necessary.If you are using

8 If you are using TCP/IPv6, click Configure IPv6 near the bottom of the pre-vious window.9 Choose Automatically from the Configure IPv6 drop-down menu

Using the Cable ModemThis chapter describes the controls and features available on the Touchstone CableModem, and covers basic troubleshooting procedu

Indicator Lights for the CM900A/S ModelsThe Touchstone Cable Modem has five indicator lights to assist in troubleshooting.Indicator Lights: Normal Oper

Indicator Lights: Startup SequenceThe following table shows the start-up sequence for the cable modem.Note: The DS and US indicators flash yellow durin

Using the Reset ButtonUse the Reset button, on the back of the Cable Modem, to reset the modem as ifyou power cycled the unit. You may need to reset t

• In areas of high surge events or poor grounding situations and areas proneto lightning strikes, additional surge protection may be required

TroubleshootingThe Cable modem is plugged in, but the Power light is off.Check all power connections. Is the power cord plugged in firmly at bothends?M

I’m not getting on the Internet. (Ethernet)If you are using a hub, is the hub turned on?Are you using the right type of Ethernetcable? Use the supplie

GlossaryThe following is a list of common cable and networking terms.Category 5e (Cat5e)A high-quality type of cable, used for gigabit Ethernet (1000B

DOCSISData Over Cable System Interface Specification. The interoperability stan-dards used for data communications equipment on an HFC network.EMTAEmbe

IP addressA number assigned to your computer by your cable company, used to iden-tify your computer to other systems on the Internet.ISDNIntegrated Se

RJ-11A standard 2-conductor modular connector, commonly used in North Amer-ica for connecting telephones.RJ-45A standard 8-conductor modular connecto

Touchstone®CM900 Cable Modem User’sGuide © 2010 ARRIS Group, Inc. All rights reserved All information contained in this document is subject tochan

FCC Part 15 This equipment has been tested and found to comply with the requirements for aClass B digital device under Part 15 of the Federal Communic

European ComplianceThis product complies with the provisions of the Electromagnetic Compatibility(EMC) Directive (89/336/EEC), the Amending D

Energy Consumption (CM900S Models only)In accordance with Ecodesign Directive 2005/32/EC, this device is equipped with apower switch. The following en

Getting StartedAbout Your New Cable ModemThe Touchstone CM900 Cable Modem is DOCSIS® 3.0 or Euro-DOCSIS™ 3.0 com-pliant with the following features:•

What’s on the CD?The CD provides the following items:• Quick Install Guide• User’s GuideItems You NeedIf you are installing the Cable Modem yourself,