Arris Touchstone TM604 Guía de usuario

Touchstone®TM604 Telephony Modem User’s GuideGet ready to experience the Internet’s express lane! Whether you’re checking outstreaming media, download

System RequirementsThe Touchstone Telephony Modem operates with most computers. The followingdescribes requirements for each operating system; see the

About the Ethernet ConnectionEthernet is a standard method of connecting two or more devices into a Local AreaNetwork (LAN).Note: To connect two or mo

• Avoid using proxy software unless you are certain that it is not open forabuse by other Internet users (some are shipped open by default). Crimi-nal

Battery Installation and Replacement Many Telephony Modem models support an optional Lithium-Ion backup battery.The TM604G supports the following batt

Extended Backup Battery Installation1 Pull back the battery door latch and remove the battery door. Set the dooraside.2 Stand the Telephony Modem on i

4 Replace the battery door: insert the hinge tabs in the receiver slots, andclose the door until the latch snaps into place.Maximum Backup Battery Ins

3 Position the Telephony Modem over the battery, aligning the slots on thebattery bay with the tabs on the battery. Push straight down on the Tele-pho

Extended Backup Battery Removal1 Pull back the battery door latch and remove the battery door. Set the dooraside.2 Pull the strap until the battery di

Maximum Backup Battery Removal1 Grasp the battery and pull back on the latch at the front of the battery.2 Gently rock the battery out of the bay.Touc

Installing and Connecting YourTelephony ModemBefore you start, make sure that:• You have contacted your cable company and verified that they provide da

Export RegulationsThis product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration au

Front PanelThe front of the Telephony Modem provides the following indicators.The front of the Telephony Modem has the following indicators:A Battery:

Mounting the Telephony ModemYou can either mount the Telephony Modem on a wall or place it on a desktop. Forwall-mount applications, you can mount the

InstructionsWall-mounting instructionsNote: When mounting the Telephony Modem on drywall, try to position theTelephony Modem so at least one of the sc

Connecting the Telephony ModemWARNINGRisk of injury or equipment damageConnecting the Telephony Modem to the home’s existing telephonewiring s

Configuring Your Ethernet ConnectionIf your computer is equipped with a LAN card providing an Ethernet connection,you may have to configure your compute

TCP/IP Configuration for Windows 98SEFollow these steps to configure the TCP/IP settings on a Windows 98SE operatingsystem.Note: Dialog boxes shown on y

4 Highlight TCP/IP by clicking on it one time, then click on Properties.5 Click the IP Address tab, click Obtain an IP address automatically, thenclic

TCP/IP Configuration for Windows 2000Follow these steps to configure the TCP/IP settings on a Windows 2000 operatingsystem.Note: Dialog boxes shown on y

3 Click Obtain an IP address automatically and Obtain DNS server ad-dress automatically, then click OK.4 Click OK to accept the new settings, and OK a

TCP/IP Configuration for Windows MEFollow these steps to configure the TCP/IP settings on a Windows ME operating sys-tem.Note: Dialog boxes shown on you

Safety RequirementsARRIS Telephony Modems comply with the applicable requirements for perform-ance, construction, labeling, and information when used

4 Highlight TCP/IP by clicking on it one time, then click on Properties.5 Click the IP Address tab, then click OK.6 Click OK to accept the new setting

TCP/IP Configuration for Windows XPFollow these steps to configure the TCP/IP settings on a Windows XP operating sys-tem.Note: Dialog boxes shown on you

3 Highlight TCP/IP by clicking on it one time, then click on Properties.4 Click the IP Address tab, click Obtain an IP address automatically, thenclic

TCP/IP Configuration for Windows VistaFollow these steps to configure the Ethernet interface for use with Touchstone prod-ucts.1 Open the Vista Control

3 Click Manage network connections. If prompted for a connection, chooseLocal Area Connection.4 Double-click the Local Area Connection to open the Sta

7 Double-click Internet Protocol Version 4 (TCP/IPv4).8 Select Obtain an IP address automatically and Obtain DNS server address automatically, un

TCP/IP Configuration for Windows 7Follow these steps to configure the Ethernet interface for use with Touchstone prod-ucts.1 Open the Windows 7 Control

3 Click Network and Sharing Center.4 Click Local Area Connection to open the Status window.Touchstone TM602 Telephony Modem User’s GuideSafetyGettingS

5 Click Properties to open the Properties window.6 Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.7 Select Obtain an IP address

TCP/IP Configuration for MacOS XFollow these steps to configure the Ethernet interface for use with Touchstone prod-ucts.1 Open System Preferences, eith

• Avoid using and/or connecting the equipment during an electrical storm, toavoid risk of electrocution.• Do not use the telephone to report a gas lea

2 Click the Network icon.Touchstone TM604 Telephony Modem User’s GuideSafetyGettingStartedBatteryInstallationInstallationEthernetConfigurationUsage Tro

3 Choose Automatic from the Location drop-down menu, and Built-in Eth-ernet from the Show menu.4 Choose the TCP/IP tab, if necessary.5 Choose Using DH

Using the Telephony ModemThis chapter describes the controls and features available on the Touchstone Tele-phony Modem, and covers basic troubleshooti

Wiring ProblemsIf the Telephony Modem begins flashing all its lights for more than 10 seconds, thisindicates a problem with the telephone wiring—the re

Indicator Lights: Startup SequenceThe following table shows the Telephony Modem light patterns during each phaseof the startup sequence. There are two

Using the Reset ButtonUse the Reset button, on the back of the Telephony Modem, to reset the modemas if you power cycled the unit. You may need to res

TroubleshootingThe Telephony modem is plugged in, but the Power light is off.Check all power connections. Is the power cord plugged in firmly at bothen

I’m not getting on the Internet. (Ethernet)If you are using a hub, is the hub turned on?Are you using the right type of Ethernetcable? Use the supplie

• Is the Online LED lit?If not, check the coax connection at the Telephony Modem and the wall.Ensure they are connected and tight. If they are and you

GlossaryThe following is a list of common cable and networking terms.Amp-hour (Ah)A measure of battery capacity. For example, a 1.0Ah battery can nomi

FCC Part 15 This equipment has been tested and found to comply with the requirements for aClass B digital device under Part 15 of the Federal Communic

DownstreamIn an HFC network, the direction from the head-end to the subscriber. Someolder cable documentation may refer to this as the forward path.DO

HubA box with several Ethernet connectors. Ethernet hubs provide a commonpoint of contact for all connected devices.IP addressA number assigned to you

RFAbbreviation for Radio Frequency. Some literature refers to coax as “RFcable” and the connectors as “RF connectors.”RJ-11A standard 4-pin modu

Touchstone®TM604 Telephony ModemUser’s Guide ©2005–2010 ARRIS Group, Inc. All rights reserved All information contained in this document is subje

European ComplianceThis product complies with the provisions of the Electromagnetic Compatibility(EMC) Directive (89/336/EEC), the Amending D

Getting StartedAbout Your New Telephony ModemThe Touchstone TM604 Telephony Modem is DOCSIS® compliant with the follow-ing features:• Speed: much fast

Items You NeedIf you are installing the Telephony Modem yourself, make sure you have the fol-lowing items on hand before continuing:• Telephony modem

Getting ServiceBefore trying to use your new Telephony Modem, contact your local cable companyto establish an Internet account and telephone service.