Arris Touchstone WTM652 Guía de usuario

Touchstone®WTM652Telephony Modem User’s GuideGet ready to experience the Internet’s express lane! Whether you’re checking outstreaming media, download

• Information packet: your cable company should furnish you with a packetcontaining information about your service and how to set it up. Read this in-

FOR HOME OR OFFICE USEModel Number11SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting

Ethernet Cable12SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone W

What About Security?Having a high-speed, always-on connection to the Internet requires a certainamount of responsibility to other Internet u

Battery Installation and Removal(WTM652G only)Many Telephony Modem models support an optional Lithium-Ion backup battery.The WTM652G supports the foll

Your cable company may include a backup battery with your Telephony Modem.You can order any of the batteries shown here at http://yourbroadbandstore.c

3 Push the battery pack into the bay until it seats into place. Push on the cen-ter of the battery to avoid inserting the battery at an angle.4 Replac

WRONG WRONG RIGHT17SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTouchston

18SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone WTM652 Telephon

Maximum Backup Battery Installation1 Pull back the battery door latch and remove the battery door. The MaximumBackup battery replaces the door; store

Export RegulationsThis product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Admin istration a

20SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone WTM652 Telephon

2b Extended Backup battery removal: Pull the strap until the battery discon-nects and slides out of the bay.BatteryPull StrapTouchstone WTM652 Telepho

Latch22SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone WTM652 Tel

Installing and Connecting YourTelephony ModemBefore you start, make sure that:• You have contacted your cable company and verified that they provide da

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Selecting an Installation LocationThere are a number of factors to consider when choosing a location to install yourTelephony Modem:• Is an AC outlet

Factors Affecting Wireless RangeA number of factors can affect the usable range for wireless connections.Note that decreasing the range of your wirele

Step 1Step 2Step 3Step 427SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTo

ACBDFEHG28SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone WTM652

4 Connect one end of the Ethernet cable to any Ethernet port on the back ofthe Telephony Modem, (D) and the other end to the Ethernet port on a com-pu

Safety RequirementsARRIS Telephony Modems comply with the applicable requirements for perform-ance, construction, labeling, and information when used

21330SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone WTM652 Telep

Accessing the Configuration InterfaceFollow these steps to access the configuration interface. You should have already setup the WTM652 as described in

3 Click the Login link in the Access bar to display the Login screen:Note: The Telephony Modem ships with no password configured. When youlog in for th

Configuring System Settings1 Click the Utilities link (at the bottom of the Navigation menu) to open theUtilities menu, then click System Settings to a

• Time Zone: Select the proper time zone for your location. The Tele-phony Modem uses an Internet time server to set its internal clock.3 Scroll down

3 Click the Next button at the bottom of the screen (you may have to scrolldown in the browser to see the Next button). The Telephony Modem dis-plays

Statica. Fill in the IP Address, Subnet Mask, and ISP Gateway address fields with theinformation provided by your cable company.b. If you need to enter

PPPoEa. Fill in the User Name and Password fields with the information providedby your cable company. Enter the password a second time in the RetypePas

L2TPa. Fill in the L2TP Account, L2TP Password, Host Name, and Service IPAddress fields with the information provided by your cable company. Enterthe p

Touchstone WTM652 Telephony Modem User’s GuideSafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubl

• Do not use spray cleaners or aerosols on the Telephony Modem.• Avoid using and/or connecting the equipment during an electri cal storm, toavoid risk

Setting Up DNSFollow these steps to set up DNS.1 From the current Connection Type screen, click the “Set Up DNS” link.The DNS screen appears:2 If your

Configuring the LAN Channel and Name1 Click the Wireless Setup link to open the Wireless menu, then click the Chan-nel and SSID link to open the Channe

Configuring Wireless Security1 Click the Security link under the Wireless menu to open the Security screen:2 In the Security Mode menu, choose WPAor WP

Configuring Wi-fi Protected Setup (WPS)Wi-fi Protected Setup (WPS) is a standard method for easily configuring a secureconnection between your WTM652 and

44SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone WTM652 Telephon

45SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone WTM652 Telephon

• Type: Choose TCP or UDP. If the service re-quires passing both TCP and UDP packets,you must create a second row.• Private IP address: the IP addr

• Day: choose the beginning and ending day of the week that this block iseffective.• Time: choose the beginning and end time of day that this block is

ing the MAC address of a computer, go to Setting the MAC Address and seethe sidebar.Note: Make sure you enter the MAC address correctly. The

2 Choose your DDNS provider from the DDNS Service drop-down menu.3 Enter your DDNS account name, password, and DDNS domain name in theappropriate field

FCC Part 15 This equipment has been tested and found to comply with the requirements for aClass B digital device under Part 15 of the Federal Communic

Configuring RIPEnabling RIP (Router Information Protocol) allows the WTM652 to act as a routerin your local network. RIP is primarily intended for use

2 If NAT is enabled, choose Disable in the NAT Enable/Disable field at thebottom of the screen.3 Select Enable from the RIP Enable/Disable menu.4 If yo

Configuring Your Ethernet ConnectionIf your computer is equipped with a LAN card providing an Ethernet connection,you may have to configure your compute

TCP/IP Configuration for Windows XPFollow these steps to configure the TCP/IP settings on a Windows XP operating sys-tem.Note: Dialog boxes shown on you

3 Highlight TCP/IP by clicking on it one time, then click on Properties.4 Click the IP Address tab, click Obtain an IP address automatically, thenclic

TCP/IP Configuration for Windows VistaFollow these steps to configure the Ethernet interface for use with Touchstone prod-ucts.1 Open the Vista Control

3 Click Manage network connections. If prompted for a connection, chooseLocal Area Connection.4 Double-click the Local Area Connection to open the Sta

7 Double-click Internet Protocol Version 4 (TCP/IPv4).8 Select Obtain an IP address automatically and Obtain DNS server address automatically, u

TCP/IP Configuration for Windows 7Follow these steps to configure the Ethernet interface for use with Touchstone prod-ucts.1 Open the Windows 7 Control

3 Click Network and Sharing Center.4 Click Local Area Connection to open the Status window.Touchstone WTM652 Telephony Modem User’s GuideSafetyGetting

Industry Canada ComplianceUnder Industry Canada regulations, this radio transmitter may only operate usingan antenna of a type and maximum (or lesser)

5 Click Properties to open the Properties window.Touchstone WTM652 Telephony Modem User’s GuideSafetyGettingStartedBatteryInstallationInstallationWire

6 Select Internet Protocol Version 4 (TCP/IPv4) and click Properties toconfigure TCP/IPv4.Note: If your cable provider requires TCP/IP version 6, selec

TCP/IP Configuration for MacOS XFollow these steps to configure the Ethernet interface for use with Touchstone prod-ucts.1 Open System Preferences, eith

63SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone WTM652 Telephon

Using the Telephony ModemThis chapter describes the controls and features available on the Touchstone Tele-phony Modem, and covers basic troubleshooti

Patterns: Normal Operation (WAN)The following table shows light patterns for the cable connection during normal op-eration.Mode Power DS US Online Lin

66SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone WTM652 Telephon

Indicator Lights for the WTM652G ModelsThe Touchstone Telephony Modem has fourteen LED indicator lights to assist in trou-ble shooting.Wiring Problems

68SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone WTM652 Telephon

Patterns: Startup SequenceThe following table shows the Telephony Modem light patterns during each phaseof the startup sequence. There are two phases

European ComplianceThis product complies with the provisions of the Electromagnetic Com patibility(EMC) Directive (89/336/EEC), the Amending

Cable Modem Start Up SequenceUsing the Reset ButtonsUse the Router Reset button to reset the Ethernet and wireless connections with-out affecting the

71SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone WTM652 Telephon

72SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone WTM652 Telephon

Backing Up and Restoring the ConfigurationYou can save a copy of the current Telephony Modem router configuration to a localcomputer. Once you have confi

Resetting the Telephony Modem RouterThe router can be reset in two ways: a “normal” reset that simply restarts the rout -er (without affecting any pho

General Problems and SolutionsThe Telephony Modem is plugged in, but the Power light is off.Check all power connections. Is the power cord plugged in

I’m not getting on the Internet. (Ethernet)If you are using a hub, is the hub turned on?Are you using the right type of Ethernetcable? Use the supplie

I don’t have dial tone when I pick up my phone, why?In order for telephone service to be functional on the Telephony Modem,telephone service must have

5 Is the Telephony Modem plugged into a wall outlet?• If so, unplug the RJ-11 connector at the back of the TelephonyModem and plug in a known working

GlossaryThe following is a list of common cable and networking terms.Amp-hour (Ah)A measure of battery capacity. For example, a 1.0Ah battery can nomi

Getting StartedAbout Your New Telephony ModemThe Touchstone WTM652 Telephony Modem is DOCSIS or Euro-DOCSIS compliantwith the following features:• Spe

DownstreamIn an HFC network, the direction from the head-end to the subscriber. Someolder cable documentation may refer to this as the forward path.DO

HeadendThe “central office” in an HFC network. The headend houses both video anddata equipment. In larger cable networks, a “master” headend often feed

ProxyA device or program that stands in between a server (for example, a website) and a client (your browser), providing a way to relieve some of theb

TDMATime Division Multiple Access. A method used by DOCSIS-compliant cablemodems for sending upstream data with minimal interference.UpstreamThe path

Touchstone®WTM652 Telephony ModemUser’s GuideCopyright © 2009-2013 ARRIS. All rights reserved.The information in this document is subject to change wi

Coax Cable9SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone WTM652