Arris Touchstone TG862 Guía de usuario Pagina 1

Touchstone®TG862 Telephony Gateway User’s GuideGet ready to experience the Internet’s express lane! Whether you’re checking outstreaming media, downlo

About this ManualThis manual covers the Touchstone TG862 Telephony Gateway. The model numberis on the label affixed to the bottom of the Telephony Gate

Ethernet Cable11SafetyGettingStartedBatteryInstallationInstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone TG862 Telephony Gatew

Battery Installation and RemovalThe TG862 Telephony Gateway supports a Lithium-Ion backup battery to providecontinued telephone service during power o

Basic Battery Installation and ReplacementThis model of the Telephony Gateway has the ability to provide continued telephoneservice during power outag

3 Push the battery pack into the bay until it seats into place. If you are tak-ing the battery out of the Telephony Gateway, position your fingerin the

Installing and Connecting YourTelephony GatewayBefore you start, make sure that:• You have contacted your cable company and verified that they provide

PowerUS/DSOnlineWiFiTelTelBattery12TG862ARRISBECADFHG16SafetyGettingStartedBatteryInstallationInstallationEthernetConfiguration Usage Troubleshooting G

Rear PanelThe rear of the Telephony Gateway has the following connectors and controls:A Reset button: resets the Telephony Gateway as if you power cyc

Selecting an Installation LocationThere are a number of factors to consider when choosing a location to install yourTelephony Gateway:• Is an AC outle

Factors Affecting Wireless RangeA number of factors can affect the usable range for wireless connections.Note: Decreasing the range of your wireless n

Export RegulationsThis product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Admin istration a

Connecting the Telephony GatewayWARNINGRisk of injury or equipment damageConnecting the Telephony Gateway to the home’s existing telephonewiring shoul

Configuring Your Wireless ConnectionThe TG862 ships with a basic factory default configuration that should allow you toimmediately access the Internet w

Configuring Your Ethernet ConnectionIf your computer is equipped with a LAN card providing an Ethernet connection,you may have to configure your compute

TCP/IP Configuration for Windows 2000Follow these steps to configure the Ethernet interface on a Windows 2000 operat-ing system.Note: Dialog boxes shown

3 Click Obtain an IP address automatically and Obtain DNS server ad-dress automatically, then click OK.4 Click OK to accept the new settings, and OK a

TCP/IP Configuration for Windows XPFollow these steps to configure the Ethernet interface on a Windows XP operatingsystem.TCP/IPv6 Note: This procedure

2 Double-click the local area connection to be used for your device’s networkconnection.The Local Area Connection Status widow displays.3 Click Proper

5 Click the General tab. Then click Obtain an IP address automaticallyand click OK.6 Click OK to accept the new settings, and OK again to close the Pr

TCP/IP Configuration for Windows VistaFollow these steps to configure the Ethernet interface on a Windows Vista operat-ing system.1 Open the Vista Contr

3 Click Manage network connections. If prompted for a connection, chooseLocal Area Connection.The Network Connections window displays.4 Double-click t

Safety RequirementsThese Telephony Gateways comply with the applicable requirements for perform-ance, construction, labeling, and information when use

5 Double-click Internet Protocol Version 4 (TCP/IPv4) to configureTCP/IPv4.Note: If your cable provider requires TCP/IP version 6, double-click I

TCP/IP Configuration for Windows 7Follow these steps to configure the Ethernet interface on a Windows 7 operatingsystem.1 Open the Windows 7 Control Pan

3 Click Network and Sharing Center.4 Click Local Area Connection to open the Status window.Touchstone TG862 Telephony Gateway User’s GuideSafetyGettin

5 Click Properties to open the Properties window.Touchstone TG862 Telephony Gateway User’s GuideSafetyGettingStartedBatteryInstallationInstallationEth

6 Select Internet Protocol Version 4 (TCP/IPv4) and click Properties toconfigure TCP/IPv4.Note: If your cable provider requires TCP/IP version 6, selec

TCP/IP Configuration for MacOS XFollow these steps to configure the Ethernet interface on a MacOS X operating sys-tem.1 Open System Preferences, either

2 Click the Network icon.Touchstone TG862 Telephony Gateway User’s GuideSafetyGettingStartedBatteryInstallationInstallationEthernetConfiguration Usage

3 Choose Automatic from the Location drop-down menu, and Built-in Eth-ernet from the Show menu.4 Choose the TCP/IP tab, if necessary.If you are using

8 If you are using TCP/IPv6, click Configure IPv6 near the bottom of the pre-vious window.9 Choose Automatically from the Configure IPv6 drop-down menu

39SafetyGettingStartedBatteryInstallationInstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone TG862 Telephony Gateway User’s Guid

• Do not use spray cleaners or aerosols on the Telephony Gateway.• The product shall be cleaned using only a damp, lint-free, cloth. No sol-vents or

40SafetyGettingStartedBatteryInstallationInstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone TG862 Telephony Gateway User’s Guid

Patterns: Normal Operation (WAN and Battery)The following table shows light patterns during normal operation.Mode Power US/DS Online BatteryAC PowerGo

42SafetyGettingStartedBatteryInstallationInstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone TG862 Telephony Gateway User’s Guid

Cable Modem Start Up SequenceUsing the Reset ButtonUse the Reset button, on the back of the Telephony Gateway, to reset the modemand perform initializ

Booting from BatteryThe TG862 supports a “Boot from Battery” feature that allows the Telephony Gate-way to begin service without AC power.To start the

TroubleshootingThe Telephony Gateway is plugged in, but the Power light is off.Check all power connections. Is the power cord plugged in firmly at both

I’m not getting on the Internet. (Ethernet)If you are using a hub, is the hub turned on?Are you using the right type of Ethernetcable? Use a straight-

I don’t have dial tone when I pick up my phone, why?In order for telephone service to be functional on the Telephony Gateway,telephone service must ha

5 Is the Telephony Gateway plugged into a wall outlet?• If so, unplug the RJ-11 connector at the back of the TelephonyGateway and plug in a known work

GlossaryThe following is a list of common cable and networking terms.Amp-hour (Ah)A measure of battery capacity. For example, a 1.0Ah battery can nomi

• Ensure proper ventillation. Position the Telephony Gateway so that air flowsfreely around it and the ventillation holes on the unit are not blocked.•

DownstreamIn an HFC network, the direction from the head-end to the subscriber. Someolder cable documentation may refer to this as the forward path.DO

HeadendThe “central office” in an HFC network. The headend houses both video anddata equipment. In larger cable networks, a “master” headend often feed

ProxyA device or program that stands in between a server (for example, a website) and a client (your browser), providing a way to relieve some of theb

TDMATime Division Multiple Access. A method used by DOCSIS-compliant cablemodems for sending upstream data with minimal interference.UpstreamThe path

Touchstone®TG862 Telephony GatewayUser’s GuideCopyright © 2013 ARRIS. All rights reserved.The information in this document is subject to change with-o

Getting StartedAbout Your New Telephony GatewayThe Touchstone TG862 Telephony Gateway is DOCSIS compliant with the followingfeatures:• Speed: much fas

Coax Cable7SafetyGettingStartedBatteryInstallationInstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone TG862 Telephony Gateway Us

• Wall-mount hardware (optional): if you want to wall-mount your Tele-phony Gateway, you need to obtain two drywall anchors or wood screws.See the Wal

9SafetyGettingStartedBatteryInstallationInstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone TG862 Telephony Gateway User’s Guide