Arris Touchstone TG952 Guía de usuario

Touchstone®TG952 Telephony Gateway User’s GuideGet ready to experience the Internet’s express lane! Whether you’re checking outstreaming media, downlo

• Information packet: your cable company should furnish you with a packetcontaining information about your service and how to set it up. Read this in-

System RequirementsThe Touchstone Telephony Gateway operates with most computers. The followingdescribes requirements for each operating system; see t

12SafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone TG952 Telephony Gateway User’s GuideAbout this Manual

Ethernet or Wireless?There are two ways to connect your computer (or other equipment) to the Tele-phony Gateway. The following will help you decide wh

14SafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone TG952 Telephony Gateway User’s GuideInstalling and Co

Front PanelThe front of the Telephony Gateway has the following indicators:A WPS button/indicator: begins associating the Telephony Gateway with awire

Rear PanelThe rear of the Telephony Gateway has the following connectors and controls:A Tel 1: connector for the first phone line.B Tel 2: connector fo

17SafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone TG952 Telephony Gateway User’s GuideSelecting an Inst

Factors Affecting Wireless RangeA number of factors can affect the usable range for wireless connections.Note: Note that decreasing the range of your

Mounting the Telephony GatewayYou can either mount the Telephony Gateway on a wall or place it on a desktop.For wall-mount applications, you can mount

Export RegulationsThis product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Admin istration a

20SafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone TG952 Telephony Gateway User’s GuideInstructionsWall-

21SafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone TG952 Telephony Gateway User’s GuideConnecting the Te

Configuring Your Wireless ConnectionThe TG952 ships with wireless LAN security set by default. See the security labelon your product (shown on image at

4 Use the online help information to set configuration parameters as required.Note: Most configuration parameters that you may want to set can be access

4 Configure any or all of the following parental controls:Trusted MAC Addresses:Enter the MAC addresses of any “trusted” computers on the network andcl

Configuring Your Ethernet ConnectionIf your computer is equipped with a LAN card providing an Ethernet connection,you may have to configure your compute

TCP/IP Configuration for Windows 2000Follow these steps to configure the Ethernet interface on a Windows 2000 operat-ing system.Note: Dialog boxes shown

3 Click Obtain an IP address automatically and Obtain DNS server ad-dress automatically, then click OK.4 Click OK to accept the new settings, and OK a

TCP/IP Configuration for Windows XPFollow these steps to configure the Ethernet interface on a Windows XP operatingsystem.TCP/IPv6 Note: This procedure

2 Double-click the local area connection to be used for your device’s networkconnection.The Local Area Connection Status widow displays.3 Click Proper

Safety RequirementsARRIS Telephony Gateways comply with the applicable requirements for perform-ance, construction, labeling, and information when use

5 Click the General tab. Then click Obtain an IP address automaticallyand click OK.6 Click OK to accept the new settings, and OK again to close the Pr

TCP/IP Configuration for Windows VistaFollow these steps to configure the Ethernet interface on a Windows Vista operat-ing system1 Open the Vista Contro

3 Click Manage network connections. If prompted for a connection, chooseLocal Area Connection.The Network Connections window displays.4 Double-click t

5 Double-click Internet Protocol Version 4 (TCP/IPv4) to configureTCP/IPv4.Note: If your cable provider requires TCP/IP version 6, double-click I

TCP/IP Configuration for Windows 7Follow these steps to configure the Ethernet interface on a Windows 7 operatingsystem.1 Open the Windows 7 Control Pan

3 Click Network and Sharing Center.4 Click Local Area Connection to open the Status window.Touchstone TG952 Telephony Gateway User’s GuideSafetyGettin

5 Click Properties to open the Properties window.Touchstone TG952 Telephony Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration

6 Select Internet Protocol Version 4 (TCP/IPv4) and click Properties toconfigure TCP/IPv4.Note: If your cable provider requires TCP/IP version 6, selec

TCP/IP Configuration for MacOS XFollow these steps to configure the Ethernet interface on a MacOS X operating sys-tem.1 Open System Preferences, either

2 Click the Network icon.Touchstone TG952 Telephony Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Gl

• Use only power supply and power cord included with the equip ment.• Equipment should be installed near the power outlet and should be easily accessi

3 Choose Automatic from the Location drop-down menu, and Built-in Eth-ernet from the Show menu.4 Choose the TCP/IP tab, if necessary.If you are using

8 If you are using TCP/IPv6, click Configure IPv6 near the bottom of the pre-vious window.9 Choose Automatically from the Configure IPv6 drop-down menu

Using the Telephony GatewayThis chapter describes the controls and features available on the Touchstone Tele-phony Gateway, and covers basic troublesh

43SafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone TG952 Telephony Gateway User’s GuideIndicator Lights

44SafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone TG952 Telephony Gateway User’s GuidePatterns: Normal

Patterns: Startup SequenceThe following tables show the Telephony Gateway light patterns during each phaseof the startup sequence. There are two phase

46SafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone TG952 Telephony Gateway User’s GuideCable Modem Start

TroubleshootingThe Telephony Gateway is plugged in, but the Power light is off.Check all power connections. Is the power cord plugged in firmly at both

I’m not getting on the Internet. (Ethernet)If you are using a hub, is the hub turned on?Are you using the right type of Ethernetcable? Use the supplie

I don’t have dial tone when I pick up my phone, why?In order for telephone service to be functional on the Telephony Gateway,telephone service must ha

FCC Part 15 This equipment has been tested and found to comply with the requirements for aClass B digital device under Part 15 of the Federal Communic

5 Is the Telephony Gateway plugged into a wall outlet?• If so, unplug the RJ-11 connector at the back of the TelephonyGateway and plug in a known work

GlossaryThe following is a list of common cable and networking terms.Category 5e (Cat5e)A high-quality type of cable, used for gigabit Ethernet (1000B

DOCSISData Over Cable System Interface Specification. The interoperability stan-dards used for data communications equipment on an HFC network.EMTAEmbe

HubA box with several Ethernet connectors. Ethernet hubs provide a commonpoint of contact for all connected devices.IP addressA number assigned to you

RFAbbreviation for Radio Frequency. Some literature refers to coax as “RFcable” and the connectors as “RF connectors.”RJ-11A standard 2-conductor

WEPWired Equivalent Privacy, a common standard for encrypting data sent overa wireless LAN.WPAWi-fi Protected Access, a standard for encrypting data se

Touchstone®TG952 Telephony GatewayUser’s GuideCopyright © 2011 ARRIS. All rights reserved.The information in this document is subject to change with-o

European ComplianceThis product complies with the provisions of the Electromagnetic Com patibility(EMC) Directive (89/336/EEC), the Amending

Energy Consumption (TG952S Models only)In accordance with Ecodesign Directive 2005/32/EC, this device is equipped with apower switch. The following en

8SafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone TG952 Telephony Gateway User’s GuideGetting StartedAbo

• Wall-Mounting Template and Instructions• Quick Installation Guide• Ethernet Cable (CAT5e)• End User License AgreementItems You NeedIf you are instal