Arris SBG6782 AC User Guide Manual de usuario descargar pdf (Pagina 41)

Troubleshooting Tips

SBG6782-AC Wireless Cable Modem & Router • User Guide

365-095-23865 x.1

MODEM PROBLEM

POSSIBLE SOLUTION

Wireless devices cannot send

or receive data (continued)

To temporarily eliminate the Security Mode as a potential issue,

disable security.

After resolving your problem, be sure to re-enable wireless

security.

On the Wireless Access Control Page, make sure the MAC

address for each affected wireless client is correctly listed.

Front Panel LED Icons and Error Conditions

The SBG6782-AC front panel LED icons provide status information for the following error

conditions:

Table 6 – Front Panel LED Icons and Error Conditions

LED ICON

STATUS

IF, DURING STARTUP:

IF, DURING NORMAL

OPERATION

OFF

Modem is not properly plugged

into the electrical outlet

Modem is unplugged

FLASHING

Downstream receive channel

cannot be acquired

Downstream channel is lost

FLASHING

Upstream send channel cannot be

acquired

Upstream channel is lost

FLASHING

IP registration is unsuccessful IP registration is lost

OFF

LED is disabled LED is disabled

OFF

LED is disabled LED is disabled

OFF

No connected device is detected Device is disconnected

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Arris SBG6782 AC User Guide Manual de usuario Pagina 41